At Jaidev Foods, we take great pride in the quality and freshness of our spices and masalas. As a food product company, we follow a limited return policy to maintain hygiene and safety standards. Please read this policy carefully.
6.1 Eligible Return & Refund Cases
We accept return or refund requests only under the following circumstances:
You received a wrong product (different SKU/variant from what you ordered)
The product arrived with damaged or broken packaging that compromised the contents
The product received is expired or has a manufacturing defect
The package was not delivered but is marked as delivered by the courier
All eligible return/refund requests must be raised within 48 hours of delivery.
6.2 Non-Eligible Returns
Returns are not accepted in the following cases:
Opened, used, or partially consumed products
Dissatisfaction with taste, aroma, texture, or spice level (food preferences are subjective)
Damage caused by improper storage after delivery
Requests raised after 48 hours of the delivery date
Incorrect delivery address provided by the customer
6.3 How to Raise a Return or Refund Request
Follow these steps to initiate a return or refund:
Include your Order ID, the issue description, and clear photographs of the product/packaging
Our team will review and respond within 2 business days
If approved, we will either arrange a pickup or advise you to safely dispose of the product (for health/hygiene reasons)
Refund will be processed to the original payment method within 5–7 business days
6.4 Refund Timelines
Credit/Debit Card & Net Banking: 5–7 business days after approval
UPI: 2–3 business days after approval
Cash on Delivery: Refund via bank transfer — please share account details when raising the request
6.5 Replacement Option
As an alternative to a refund, you may opt for a free replacement of the same product (subject to availability). Please mention your preference for replacement when submitting your request.
