Last Updated: [07 May 2026]
At Jaidev Foods, we take great pride in the quality and freshness of our spices and masalas. As a food product company, we follow a limited return policy to maintain hygiene and safety standards. Please read this policy carefully.
Eligible Return & Refund Cases
We accept return or refund requests only under the following circumstances:
- You received a wrong product (different SKU/variant from what you ordered)
- The product arrived with damaged or broken packaging that compromised the contents
- The product received is expired or has a manufacturing defect
- The package was not delivered, but is marked as delivered by the courier
All eligible return/refund requests must be raised within 48 hours of delivery.
Non-Eligible Returns
Returns are not accepted in the following cases:
- Opened, used, or partially consumed products
- Dissatisfaction with taste, aroma, texture, or spice level (food preferences are subjective)
- Damage caused by improper storage after delivery
- Requests raised after 48 hours of the delivery date
- Incorrect delivery address provided by the customer
How to Raise a Return or Refund Request
Follow these steps to initiate a return or refund:
- Email us at [mail@jaidevfoods.com] within 48 hours of delivery
- Include your Order ID, the issue description, and clear photographs of the product/packaging
- Our team will review and respond within 2 business days
- If approved, we will either arrange a pickup or advise you to safely dispose of the product (for health/hygiene reasons)
- Refund will be processed to the original payment method within 5–7 business days
Refund Timelines
- Credit/Debit Card & Net Banking: 5–7 business days after approval
- UPI: 2–3 business days after approval
- Cash on Delivery: Refund via bank transfer — please share account details when raising the request
Replacement Option
As an alternative to a refund, you may opt for a free replacement of the same product (subject to availability). Please mention your preference for replacement when submitting your request.
Contact Us
For any return, refund, or order-related concerns, our customer care team is here to help:
- Email: mail@jaidevfoods.com
- Phone: 7522292258
- Website: jaidevfoods.com
We are committed to resolving every issue fairly and promptly. Thank you for choosing Jaidev Foods.